It's good to know that
a hometown business can be run like a
hometown business and still be successful.
That's the picture painted by
29-year-old owner Derran Dugger of
Rockin' Ronny's in Mankato, Minn.
Mankato is about 80 miles south of
Minneapolis with a population of
approximately 65,000.
Truck Add-ons, Accessories,
Wheels, Tires, and Car Audio
Dugger's history comes from tinkering
with hot rods and trucks with his father as
a teen. This experience led to the concept
of a one-stop automotive accessory shop.
"Today, everyone is preaching
'Sell performance or dress-up
accessories at your audio store to
survive.' We've always had all kinds of
truck add-ons, hot rod accessories, wheels
and tires - plus - all the custom car audio
stuff," Dugger says.
The store itself is a freestanding
building with three large doors in the back,
but there's actually enough room to fit four
vehicles inside. There's even a lift to get
under vehicles. Up front, the sales floor has
ample floor space to display Alpine, Eclipse,
Orion, Pioneer, JL Audio, Kicker and
Viper
"Even
though were the place to go to in town,
I don't really want to carry every line there
is. For all the products we sell, we have
a good relationship with the factory and
they're all good value," says Duggen
Keeping it simple extends to the
staff as well. There is no dress code
for the two full-time and four part-time
employees. Every salesman is also an
installer. "I didn't want to have
the conflict between a salesperson
selling what makes him the most
commission and the installer who hates
to install it," tells Dugger. "This way when
a customer comes in, there's no surprises on the install
because the installer sold him his gear." As well, every
employee is also MECP certified.
Building the 'Room of Doom'
In the late 90s it was becoming clear
that the car audio world was turning to bass
and SPL. The trend for stores and manufacturers
was to build a van full of woofers and
take it to shows or put it on the store
floor and blast it,
"We tried a dB Drag Racing show
with another guy and while the show was
successful, it didn't really do anything for
the store's sales," tells Dugger. "So
I thought to myself, this is the way things are going,
but building a vehicle isn't unique, everyone's
doing that. What else could I do?"
Dugger
went to work building the "Room of
Doom." With help from Luis del
Castillo and Bill Turner at Orion, and builders
Mike Eccles and Ben Gruber, the concept
of an SPL room became real. While Dugger
isn't exactly sure how loud the room is
(he estimates 160+), he knows that it's
loud enough to sell tickets like a roller
coaster at a theme park. The tickets are
only a dollar each and are redeemable toward
a future purchase.
Radio Spots1 A Mailing List, and Two
Yearly Sales Promote Business
Dugger is currently steering clear of
the expeditor business. He knows that
payment from car dealers can take a long
rime and the dealers in town aren't
interested in selling anything
non-factory.
He keeps
weeknight radio spots, called the "Rockin'
Ronny's 80's Rage" and the "Rockin' Ronny's Top Nine
At Nine" running, which are
geared toward high school and college
kids in town. A moderate mailing list
also goes out a couple of times per
year, but for Dugger it challenging
because young customers at constantly
moving their residences.
Two large sales every year really
bring in the people. For these sales,
Dugger rents hug spotlights from a
company in Minneapolis and has a
midnight madness sale, once in earl summer
and then again just before Halloween.
Even in a small town with little
competition, Dugger is always keeping his
eye on what the whole industry is doing by
making trips to the coasts and reading magazines.
He also says you should keep reinventing
yourself and the store. By working in
the store every day and interacting with
the customers, it stays fun and doesn't
feel like a job.
50 MOBILE ELECTRONICS December 2001
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